Regional Carrier: 40% Fewer “Where’s My Load?” Calls

Challenge: A regional carrier was losing bids with large shippers because they couldn’t provide real-time shipment visibility. Customers were frustrated with delays in getting updates, and support staff were overwhelmed by endless “where’s my load?” calls.

Solution: EZTrack Enterprise provided branded, customer-facing portals that gave shippers instant access to their shipment location, temperature, and condition data—no logins or IT lift required.

Results:

• Reduced customer service calls by 40%
• Improved shipper satisfaction and won new contracts
• Delivered a polished, self-serve experience that strengthened brand trust

“With EZTrack, our customers finally get visibility on their own. It’s been a game changer for service and sales.” – VP Operations, Regional Carrier

Fusion Transport: Lower Tracking Costs by 25%

Challenge: Fusion Transport was frustrated by the high cost and inconsistent performance of legacy trackers. Reliability issues created operational headaches and skepticism about lower-cost alternatives.

Solution: EZTrack Pro integrated seamlessly across Fusion’s fleet, providing single-platform visibility and next-generation devices that proved more reliable—and cost 25% less than those from their legacy provider.

Results:

• Lowered tracking costs by 25%
• Increased device uptime and reliability across the fleet
• Easily scaled EZTrack company-wide

“EZTrack was the least expensive solution—and is much more reliable.” – Frank Matarazzo, CEO, Fusion Transport

Fusion Transport: Proven Fleet Capacity Without Adding Trailers

Challenge: Dispatchers believed the fleet was maxed out and frequently requested more trailers. Without data to prove otherwise, leadership faced pressure to purchase or lease additional assets.

Solution: EZTrack Pro delivered real-time utilization metrics across the entire fleet. Leadership could now prove that trailers were underutilized and highlight available capacity.

Results:

• Avoided unnecessary trailer purchases
• Improved trailer-to-load ratio
• Reduced internal pressure to expand fleet

“My team would always be asking to add trailers. Now I just pull up utilization numbers and show them we have the capacity with the trailers we already own.” – Chris Haralambopoulos, Fleet Manager, Fusion Transport

Fusion Transport: Reduced Demurrage with Verified Data

Challenge: Fusion faced growing costs and strained customer relationships due to inaccurate arrival and departure records. Disputing detention invoices was time-consuming and often unsuccessful without hard data.

Solution: EZTrack Pro captured indisputable event timestamps, validating every arrival and departure. This gave Fusion’s finance team the tools to dispute charges with confidence and strengthen customer relationships.

Results:

• Dramatically reduced demurrage costs
• Improved billing accuracy and A/R efficiency
• Strengthened customer relationships

“Our invoices are now validated with EZTrack. We improved A/R, relationships, and productivity—all at once.” – Jae Hahn, SVP Operations, Fusion Transport

TN Logistical Asset Sales: Rapid Trailer Recovery

Challenge: When one of their customer’s trailers went missing, TN Logistical Asset Sales needed answers fast. With traditional trackers, location data often lagged and recovery chances dropped the longer the trailer was out of sight.

Solution: Using EZTrack’s intuitive platform and reliable GPS devices, the team quickly increased the trackers’ ping rate to every 10 minutes—pinpointing the trailer’s exact location and coordinating its recovery in real time.

Results:

• Trailer recovered quickly without loss
• Prevented revenue and relationship damage
• Provided peace of mind for the customer

“We flipped the tracking device to 10-min mode and recovered it. So grateful—it saved my business!” – Tim Noto, President

National Carrier: Returned 200 Trailers with 800% ROI

Challenge: A national carrier faced high costs from renewing leases on hundreds of trailers they weren’t sure they needed. Without clear utilization data, the safe choice was to always renew.

Solution: EZTrack Enterprise analytics exposed underutilization and identified exactly which trailers were sitting idle. For the first time, leadership had the data to make confident financial decisions.

Results:

• Returned 200 trailers at end-of-lease instead of renewing
• 800% ROI on EZTrack investment
• Leaner fleet with no negative impact on service levels

“EZTrack proved we could return 200 trailers rather than renew. The ROI speaks for itself.” – VP of Fleet, National Carrier